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Trade Installation advice Installing heating solutions Installing heat pumps

Who is this for?

This guide is specifically for tradespeople. It covers what you need to do before and during installation.

Ground source heat pump outside a modern home

Advantages of a heat pump installation

  • Cheaper to run than oil and gas boilers
  • Reduce carbon emissions by using renewable heat from the air or ground
  • Highly efficient conversion rate of energy to heat
  • Options for cooling during the summer, making it an air conditioner

Step 1 - Choosing the right system for the property

How well a property is insulated plays an important role in the size of heat pump you select and how efficient it's going to be as, compared to a gas or oil boiler, heat pumps produce heat at a lower but more constant temperature. Things to consider include:

  • Cavity/wall insulation
  • Loft insulation
  • Double glazing

Also look at how well floors are insulated if you're dealing with a much older house.

If insulation or the age of the property is a concern, choose a hybrid system; this combines a heat pump with a small electric boiler to give a higher heat output.

For more advice, please call 01534 505460.

Step 2 - Complete an Electricity Supply Enquiry (ESE) form

Complete the ESE form to ensure the home's electricity service and local network can accept the additional load. This important step protects you and your customer!

The ESE form is an editable PDF. You can complete it using a computer, or print it and fill it out by hand.

Electricity Supply Enquiry

157kb
Download

Step 3 - Return the completed ESE to our team

By email

ese@jec.co.uk

By post / by hand

ESE Team
Jersey Electricity
The Powerhouse
Queens Road
St Helier JE4 8NY

By hand only

Customer Service desk at the Powerhouse

Step 4 - We confirm receipt of your application

Once we've received your completed ESE form, we will send you written confirmation and begin processing your application.

Step 5 - Plan your installation

Plan your installation. If you comply with our Approved Heating Guidelines, your customer can benefit from our Economy 20 Plus discounted heating tariff.

Step 6 - Changing tariff?

If your customer is changing tariff, you will also need to submit a Connection of Meter form quoting your ESE number from your confirmation letter.

Please send your completed form to our Metering Team by the following methods:

By email

meter@jec.co.uk

By post / by hand

Metering Team
Jersey Electricity
The Powerhouse
Queens Road
St Helier JE4 8NY

By hand only

La Collette Power Station Reception.

Connection of Meter form

164kb
Download

Step 7 - Installation

Air source heat pumps are usually positioned on the ground. They include an outdoor unit (the heat pump) and an indoor module connected to your heating system

Firstly, you need a suitable place to place the outdoor unit with reasonable clearance around it. This ideally needs to be sheltered from the elements and safe from tampering by passers-by.

Once both units are fitted on to their mountings, water or refrigerant and drain hose pipes are connected and insulated, inside and out. You can then connect the heat pump to the indoor heating system.

Step 8 - After installation

We recommend an annual inspection of air source heat pump and controls.

An electrician carries out maintenance.

CosyCare Maintenance

Get peace of mind with year-round maintenance cover for your electric heating system, hot water supply and air conditioning.

Learn More

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.