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Stuart Murphy, Head of Marketing and Communications said:
‘Jersey Electricity has always offered support to those struggling with energy bills. We can offer flexible payment solutions, offer free energy-saving advice from our Home Energy Advice Service and we’ve launched a free My JE app which has helped thousands of
customers to reduce their bills. The most important thing is to contact us to discuss the options available. By partnering with other organisations in this innovative way, we hope to make that help and support more widely known.’

Malcolm Ferey, Assistant Minister for Social Security said:
‘I am pleased that utility companies and charities have committed to sharing the message on the enhanced Community Costs Bonus of £516.50 which is available for Islanders who qualify. This has been designed to assist with the additional expenses that are likely to be incurred this coming winter. When combined with the temporary removal of the temperature trigger around Cold Weather Payments and Cold Weather Bonus, and fixing the rate to £70.00, per month, from October 2022 to March 2023, this adds up to a package of measures that will help support people with the rising costs of energy and other essentials. Having trusted sources to assist with our communications is key to ensuring that as many people as possible claim this benefit and take some of the pressure off their household budgets.’

Claire Mulcahy, Chief Executive Office from Citizens’ Advice Jersey said:
‘We welcome the spirit of cooperation and collaboration amongst leading Island organisations to support customers in debt. At Citizens Advice Jersey, we offer free, confidential, and impartial advice to any Islander, whatever their concern. We offer advice and support to those experiencing financial hardship and have a Money Advice Service specifically for those with debt(s). Please do get in touch for any support; we are always happy to help.’

Pip Carpenter, Head of Commercial Market from JT said:
‘We know that many people are facing real challenges and struggling to pay their bills with the current increases in the cost of living. We are here to help, and we want to encourage anyone in this situation to talk to us. The JT My Account App is there to help customers understand, monitor, and manage their usage. Details of this and information about the support that’s available can be found on our website. Working together to support each other is what being part of a community is all about. We’re here to help, so please talk to us if you are having trouble with your payments.’

Helier Smith, Chief Executive at Jersey Water said:
‘We are delighted to be working together with the other Utility companies to help support vulnerable Islanders. We are all acutely aware of the impact of the rising cost of living on Islanders, any Jersey Water customer worried about paying their bill is encouraged to
contact our Customer Services Team. The trained team is ready to work with and support any customer in financial hardship or who is having trouble paying their water bill. Customers wishing to reduce their water and energy bills are also encouraged to use our GetWaterFit app to access free water-saving devices and tailored water efficiency guidance. The app can be downloaded from app stores by following the link on our website.’

Dominic Egre of St Paul de Vincent (Jersey) said:
‘Partnerships between organisations that support Islanders in need have never been more important. Although traditionally a Foodbank, SVP provides emergency assistance to Islanders in need because of temporary hardship. We assist with support for essential food, products for babies and young children, guidance on energy costs, and emergency electricity credit. We aim to help people through hard times and give them a little breathing space.’

Access the JE support network page
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Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.