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Topup.je Powerhouse Accessibility

In the wake of Storm Ciarán, our restoration strategy continues. Today, we've deployed over 80 personnel, spread across 20 teams, working throughout the Island.

We've now re-connected more than 700 homes and businesses, and our immediate focus is on fewer than 100 customers without power.

We owe huge thanks to the commitment of our crews, and the Island’s understanding and support to help us complete what has been a mammoth task to fully repair the Island’s electricity network.

Current Status

We currently have around 80 personnel working around the Island, with an additional 30 colleagues providing essential support to these teams.

Today's activities include

  • Implementing temporary fixes to ensure immediate power supply.
  • Laying temporary overground cables to bypass damaged infrastructure.
  • Conducting extensive overhead line work to secure the network.
  • Rebuilding overhead poles that have been compromised.
  • Clearing trees that have fallen and obstructed lines.
  • Undertaking complex cable work to ensure safety and functionality.
  • These repairs are taking place across multiple locations. Currently, work is being carried out in:
    • Rue de Beauvelande,
    • Croix Messervy,
    • Mont Nicolle,
    • Fliquet,
    • La Rigondaine,
    • Mont Le Vaux,
    • Mont Felard,
    • Valle des Vaux,
    • Mont Cochon,
    • Grands Vaux, and
    • La Route de Francheville

We appreciate the patience and support of the Island’s community as we continue to restore everyone’s electricity supply.

Latest Restorations Completed

Over 700 restorations completed, with fewer than 100 customers remaining without power (these customers are our priority).

Challenges Faced

The significant damage caused by fallen trees that impacted our overhead lines continues to be a challenge, this has necessitated their removal before we can commence with repairs. Our progress is consistent, though comprehensive repairs are needed for specific lines and poles.

Support for Customers

We understand the inconvenience and discomfort caused by these continuing power outages.

If you are without power, vulnerable, and require accommodation, please call: 01534 505422, open on Monday between 9am – 5pm. Or contact our emergency line on 01534 505050

Next Update

Our next update will be shared at 4.30 pm on Monday November 6th.

Back to Energy Blog

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.