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Topup.je Powerhouse Accessibility

Terms and Conditions

General 

These Terms and Conditions apply to the ‘JE Thermal Imaging Camera’ Scheme (the “Scheme”). By entering the scheme, you agree to be bound by the following terms and conditions: 

  1. Details specific to the Scheme are displayed on our website; Scheme Homepage.
  2. The Scheme will be run by Jersey Electricity, a company registered in Jersey with registered number RBN5558 and registered office at Queen’s Road, St. Helier, Jersey (“Jersey Electricity”).
  3. These terms and conditions are the rules (“Rules”) that apply to this Scheme. By entering this Scheme, you are agreeing to be bound by these Rules and any other applicable instructions. 
  4. Jersey Electricity reserves the right to cancel or amend the Scheme and/or the Rules without prior notice, but we will do our best to avoid doing so. Any changes will be posted on our website. 
  5. In the event of any dispute regarding any aspect of the Scheme, the decision of Jersey Electricity shall be final, and no correspondence will be entered into. 
  6. These Scheme terms and conditions are separate to the terms and conditions for the supply of gas and electricity that you will have with Jersey Electricity and will not affect your rights and obligations under those terms. 
  7. We may change these terms and conditions at any time and the change will be effective on publication of the revised terms and conditions on our website. 

Scheme Loan 

  1. To borrow a camera, you must be a Jersey Electricity customer with a Jersey Electricity account in your name (if you have a joint account both account holders will need to agree to borrowing the camera).  
  2. We will charge your Jersey Electricity account £250 if the camera is not returned to us or is significantly damaged (un-usable).
  3. The cameras must be picked up on a Saturday from the Support Desk in the Powerhouse shop (behind the café) (during Powerhouse opening hours 9am-7pm). 
  4. You must bring a suitable form of ID (driving license or passport) when you pick up the camera, to ensure that you are a Jersey Electricity customer. Make sure the person who is named on your account picks up the camera. 
  5. Only use the charger provided to charge the camera.
  6. By entering the Scheme, you warrant that all information submitted by you is true, current and complete. If any information you submit is found to be fraudulent or incorrectly completed or if Jersey Electricity has reasonable grounds to believe that you have breached any of the Rules, Jersey Electricity reserves the right to remove you from the Scheme. 
  7. Jersey Electricity will not be liable to reimburse any expenses incurred with entering the Scheme. 
  8. We cannot guarantee you will be able to book a camera as this is dependent on demand and customer credit status.  

Scheme Loan Return 

  1. While you're borrowing the camera, you're responsible for what happens to it and for returning it to us safely. 
  2. You'll need to securely package the camera in the case it came in with its charging wire. 
  3. The camera must be returned by the following Wednesday to the Support Desk in the Powerhouse shop (behind the café). 

Data protection (JE) 

Any personal data relating to the entrants will be used solely in accordance with the Data Protection (Jersey) Law 2018 (DPJL). Jersey Electricity’s privacy notice shall apply to any data collected in connection with this Scheme and can be found online at Privacy Notice - Jersey Electricity (jec.co.uk).

Your Customer Number

Your 5 character Customer Number can be found in the top right and bottom left corners of your bill.

Example electricity bill with the customer number highlighted

Daily Service Charge

The Daily Service Charge covers energy support services such as metering, billing, Customer Care, safety obligations and other energy support services.

Off-peak

Off-peak means not at the most popular time. Some of our tariffs provide discounted rates at off-peak times - for example, during certain periods at night.

Off peak charging times

Our current off peak electric vehicles times are from 00:00 to 06:59.

Dedicated supply circuit

A dedicated supply circuit is an electrical circuit that is set aside for a specific purpose, such as powering a boiler. It will work with a single appliance only.

It will have its own circuit breaker in your fuse box, and no other device or appliance will be able to draw power from it. A dedicated supply circuit ensures that appliances can draw the current they need without overloading your system, blowing a fuse or tripping an electric circuit.

Invoice Number

This can be found on the top right corner of your bill here

Example electricity bill with invoice number

Premise Number

This can be found on the top right corner and bottom left corner of your bill.

Example electricity bill with premise number highlighted

Payment Slip

This can be found at the bottom of your bill here

Bill payment slip example

Peak Load

Peak load or peak demand is a short period when the demand for electricity is at its highest.

Kilowatt Hours

Electricity consumption is usually measured in kilowatt hours, or kWh for short. Each kWh of electricity equates to 'one unit of electricity' for billing purposes. A 1kW (1,000 Watts) appliance in use for one hour = 1kWh (one unit). The cost per unit used depends on which tariff you are on.

Three phase

Residential homes are usually served by a single-phase power supply, while commercial and industrial facilities usually use a three-phase supply.

One difference between single-phase and three-phase is that a three-phase power supply better accommodates higher loads. Single-phase power supplies are most commonly used when typical loads are lighting or heating, rather than large electric motors.

Another important difference between 3-phase power and single phase power is the consistency of power delivery. Because of the variations in voltage, single-phase power supply does not offer the same consistency as a three-phase power supply. A three-phase power supply delivers power at a steady, constant rate.

kVA

A kVA is simply 1,000 volt-amps. A volt-amp, or ampere, (VA) is the voltage times the current feeding an electrical load.

Embedded generator

Embedded generators like wind turbines and solar panels are connected to your electricity supply and provide electricity for onsite use. They also have the capability to export back to the grid.

Smart Card Number

Your Smart Card Number is the 19-digit number displayed below the barcode on your Smart Card.

The Smart Card Number also contains your six-digit Meter Number that is also displayed on your meter. You need this to top up a Smart Pay As You Go Meter whether at a Payzone outlet or online.

Example of Smart card for meter charging

Smart Card

A Smart Card contains your unique Smart Card Number used when topping up a Smart Pay As You Go Meter.

Example of a smart card for meter charging

F-Credit

F-credit is a Pay As You Go meter display and means Friendly Credit. It is the period between 9pm and 8am. If the credit on your meter runs out during this period, your supply will remain on until 8am.

Decarbonise

The process of reducing carbon by replacing fossil fuels with fuel that is less harmful to the environment such as low-carbon electricity.

Regenerative braking

With conventional braking systems, the kinetic energy that was propelling the vehicle forward gets converted to unwanted and wasted heat by the friction of the brakes.

Regenerative braking recaptures much of the car's kinetic energy and converts it into electricity, so that it can be used to recharge the car's batteries.

In addition to improving the efficiency of a vehicle, regeneration can significantly extend the life of the braking system, as the mechanical parts will not wear out as quickly.

Power factor

Power factor is the ratio of useful power in kilowatts (kW) to apparent power, measured in kilovolt amperes (kVA). A perfect power factor would be 1.0, however in reality this is almost impossible to achieve. Office buildings are usually between 0.98 and 0.92. Bad power factor is anything below 0.85.

Electric flow boiler

Electric flow boilers are simple to install, quiet in operation, 100% efficient and integrate into most existing radiator or underfloor piped systems. Plus, with no flue or storage tank, an electric boiler is a space-saving option that can be installed almost anywhere in your home.

Approved heating system

A heating system, approved by Jersey Electricity, on a dedicated supply for use on one of our discounted heating tariffs.

To learn more about what's required for an approved heating system, view our current approved heating guidelines.

20-digit payment code

The 20-digit payment code is issued with your receipt for a Pay As You Go (PAYG) meter top-up. If your meter did not charge automatically, you can do it manually with the payment code. Press button A on your meter then key in your 20-digit payment confirmation code on the meter keypad, then press button B. Your meter will recognise the amount paid and charge accordingly.

Single phase

Single-phase power supplies are most commonly used when typical loads are lighting or heating, as in a domestic home, rather than large electric motors and higher loads. Single-phase power is a two-wire alternating current (AC) power circuit.