Customer Care Careers at JE | Empowering Customer Service in Jersey’s Energy Sector

Customer Care Advisor at JE

Some people are wired to help and interact with people everyday. They thrive in a sociable, dynamic environment where they think on their feet and no two shifts are ever the same. Naturally caring, proactive and highly-trained to answer our customer's questions, you are the first person they speak to and the first person they'll thank for solving their problems.

Explore Roles

Pension Scheme

We make generous contributions to your pension. For every pound you save, we double it, with an maximum employee contribution of 6% and employer 13.5%.

Go Electric!

We walk the walk at JE, that's why we give you a contribution towards the purchase of an electric vehicle. As well as free onsite EV charging, we also offer a grant towards the cost of an EV charger installation at your home.

Save on your bills

When you pass your probation with us, you will receive a generous discount on your electricity bills.

Private Healthcare

Eligible employees are entitled to comprehensive private healthcare provided by Aviva. You will have immediate access to a range of medical services that go beyond the standard offerings.

Powerhouse Discounts

You will receive an exclusive discount of up to 25% discount off items at the Powerhouse. From 4K TVs to smart appliances, helping you make the big purchases.

"Apply yourself in new ways, and excel to the next level."

How far will your journey take you?

Customer Care Advisor

Put your people skills into practice. Solve problems, offer solutions and provide our customers with a brilliant level of care and support when nobody else can.

Team Leader

Whichever team you lead, you will be the first port of call for team queries and support. As a team leader you will help us deliver our vision and drive employee engagement.

Customer Care Manager

Responsible for the leadership and empowerment of the Customer Experience team and ensure every interaction with our customers is a positive and successful experience.

Customer Experience Business Partner

The start of an exciting career at JE. Structured training to help you develop sought after skills for our technical roles.

Head of Customer Experience

The start of an exciting career at JE. Structured training to help you develop sought after skills for our technical roles.

Meet #TeamJE

Meet our customer champions

Lyndsey Noel

Current Role

Customer Care Advisor

Lyndsey Noel journey

How long have you worked in JE’s Customer Care team?

I joined the Customer Care team in September 2022.

Tell us about your career journey at JE?

I started my JE journey in the Powerhouse as a sales assistant in the white goods department. I really enjoyed my time in the Powerhouse, my team were amazing and the training provided really helped me settle into the role. I worked in the powerhouse for just over seven months before applying for my role in the Customer Care team.

What do you enjoy about being part of the Customer Care team?

The team is great and everyone really welcomed me to my new position, I couldn’t have asked for a better team to support me through my training. Working in the Powerhouse, and in my role as a Customer Care Advisor, my goals have always been focused on the customer and being able to help and advise customers to the best of my ability.

How have your skills developed during your time with JE?

The training given in both Retail and Customer Care really helped me with my customer focus. I have also had the opportunity to widen my personal leadership skills. Every day is always a learning experience, especially as new products and services are regularly launched. My team must understand these products and services so we can give customers the correct advice, as we are the first people they come to for support and guidance.

How was JE supported your career?

My career has always been about the customer. Before I joined JE I was in the hair and beauty industry for 15 years. So still having the ability to support customers is really fulfilling for me personally, and professionally it has been a very rewarding career progression.

What advice would you give someone considering a career supporting customers?

Do it! Customers are the real focus at JE, and providing a service that helps and supports our customers is a really valuable career path.

Start your Customer Care journey at JE

From our customer care hub in The Powerhouse, you will take pride in creating the best possible experience for everyone who walks through our doors.

View vacancies Send your CV

Are you wired to help people?

Customer Care Advisor at JE

"Apply yourself in new ways, and excel to the next level."

How far will your journey take you?

Customer Care Advisor

Team Leader

Customer Care Manager

Customer Experience Business Partner

Head of Customer Experience

Meet #TeamJE

Lyndsey Noel

Lyndsey Noel journey

How long have you worked in JE’s Customer Care team?

Tell us about your career journey at JE?

What do you enjoy about being part of the Customer Care team?

How have your skills developed during your time with JE?

How was JE supported your career?

What advice would you give someone considering a career supporting customers?

Start your Customer Care journey at JE

Your Customer Number

Daily Service Charge

Off-peak

Off peak charging times

Dedicated supply circuit

Invoice Number

Premise Number

Payment Slip

Peak Load

Kilowatt Hours

Three phase

kVA

Embedded generator

Smart Card Number

Smart Card

F-Credit

Decarbonise

Regenerative braking

Power factor

Electric flow boiler

Approved heating system

20-digit payment code

Single phase